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Last updated: March 2026
This Privacy Policy is designed to tell you what will happen to the personal information you provide through this website or through any other form of communication with us, Greystar Australia Pty Ltd, or our wholly owned subsidiaries. Please be sure to read this entire Privacy Policy before using this website or submitting personal information to us or our agents or contractors.
This Privacy Policy concerns any personal information or sensitive information of Australian residents which is provided to us. Personal information or sensitive information provided by individuals outside Australia is addressed in Greystar’s Global Privacy Policy: Global Privacy Statement | Greystar.
Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. We generally do not wish to be informed of a person’s sensitive information, and individuals should not provide us with sensitive information, unless we expressly request it. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.
By using this website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) (the Act) and other applicable privacy laws.
This website is not intended for children under the age of 16. We will not knowingly collect information from website visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information which they disclose to websites. We will only collect the names of children if their parent or legal guardian provides their names in a rental application. These details will be marked as ‘Minor’ on any relevant documentation.
As you navigate through this website, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection.
This website may use and combine such passively collected anonymous information to provide better services to website visitors, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website for your use. Such information is not combined with personal information collected elsewhere on the website unless you have consented.
We collect personal information that is necessary for our business activities and in order to provide and develop our services. We may do this in a number of ways, including:
We also may collect your personal information when legally required to do so under laws such as the Residential Tenancies Act 1997 (Vic), the Residential Tenancies Act 2010 (NSW), the Residential Tenancies Act 1995 (SA), the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) and the Residential Tenancies Act 1997 (ACT).
The type of personal information we collect may include name, date of birth, address, telephone number, email, identification documents (driver’s licence, passport), current and previous employment information, proof of employment, income, rental history, references (including employment and rental history references), incident reports (including vehicle details and vehicle registration numbers), household composition, event details (including dietary requirements) and visa documentation if applicable. If we are not provided with the personal information that we request, we may not be able to meet your request or provide our products or services to you.
The personal information you provide us may be used for a number of purposes connected with our business operations, which include to:
Your personal information may also be used so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about our products and services, such as by way of direct mail or telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
We also may disclose your personal information to:
In the course of our ordinary business operations we commonly disclose personal information to third parties located in the following countries:
You may request access to any of the personal information we hold about you by contacting us as specified below. We reserve the right to charge a reasonable fee for the costs of retrieval and supply of any requested information. We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We may store your files in various property management systems. We implement a range of physical and electronic security measures to protect the personal information that we hold, including:
(a) encryption measures and access controls;
(b) restricting applicant documents access to authorised staff (Community Managers, Leasing Managers, and Leasing Agents) with view-only permissions;
(c) prohibition on downloading, exporting, printing, or screenshotting of documents;
(d) endpoint controls to prevent unauthorised copying or saving of sensitive data;
(e) maintenance of audit logs, and annual privacy and data handling training required of all staff; and
(f) requirements to report any suspected data breach within 24 hours, to management and the Global Privacy Team.
You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.
This website may contain links or references to other websites to which this Privacy Policy may not apply. You should check their own privacy policies before providing your personal information.
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will:
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Act, please contact us as set out below. Our Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
Greystar Australia Pty Ltd will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
Greystar Australia Pty Ltd expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5288
Sydney NSW 2001
www.oaic.gov.au
For a Phone Enquiry: 1300 363 992
If you wish to exercise your right to opt-out of receiving our marketing materials, or request access to or correction of your personal information, or you have any questions or concerns about this Privacy Policy or our information practices (including whether and what type of health information we hold about you), please contact us at:
Data Privacy Officer
privacy@greystar.com
465 Meeting St., #500 Charleston, SC 29403
Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.
This Privacy Policy was last updated March 2026.