Maybe the first thing to know about Bob Faith is that he has something of an open-door policy.

That’s no easy feat for a firm with more than 11,700 employees, but it speaks to the charismatic Faith’s humility and grace. He’s constantly in touch with staffers from all levels of the massive firm via the company’s internal network, a Facebook-like app called Yammer that keeps him on top of the million moving parts that constitute Greystar.

“He loves interacting with people at all levels, and he would have more of that if he had more time in the day,” says Tom Bumpass, executive director of the firm’s technology services. “It allows us to shrink that gap between the property staff and the CEO. He’s on there as much as anybody.”

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