FAQs: property manager transitioning to Greystar

 

Welcome to Greystar! If your rental property was recently acquired—and is now managed—by Greystar, we understand you may have questions about life at a Greystar-managed community. From policy to community experience, management, and more, we're committed to delivering a quality living experience to tenants. To help you feel at home with us, here is what you can expect from a Greystar community.

About Greystar

Greystar is a global leader in rental housing, providing exceptional property management services and expertise across various real estate sectors. Since 1993, we’ve been committed to creating high-quality living experiences for our residents. Our approach is built on six core pillars—people, customer satisfaction, operational excellence, profitability, growth, and community—that guide everything we do, ensuring that we foster inclusive communities, prioritize resident happiness, and maintain a strong company culture.

As part of our commitment to excellence, we continually invest in innovative property management solutions, equality initiatives, and resident-focused services. Our goal is to make your living experience as enjoyable as possible.

Greystar is dedicated to providing a smooth transition. We've answered some common questions below, but please reach out to your leasing team with any additional questions or concerns.

Learn More About Greystar

Resident portal and rent payments

When will the new resident portal be live so I can pay rent online?

Our management team will notify residents via email and posted notices when the resident portal is activated. To ensure you receive updates, please verify or update your contact information with the leasing office. Once the portal is active, you will be able to pay rent, submit maintenance requests, and access important community updates conveniently online.

How can I pay rent if the resident portal isn’t live yet?

If the portal is not yet active, rent payments can be made via cashier’s check or personal check—but be sure to check with your leasing office for their preferred method of payment. Money orders may not be accepted. We understand this may be an adjustment, and our leasing office is available to guide payment procedures and ensure as smooth a transition as possible.

Lease and community policies

Will my lease still be valid? Will any lease rules change?

Yes, your current lease remains valid under Greystar’s management. All terms and conditions of your lease agreement will continue to apply until it is time for renewal. When your lease is up for renewal, you will transition to a Greystar lease agreement, which will include standard policies and terms consistent with Greystar’s management approach.

If you have any questions about specific lease clauses or community policies, our team is happy to provide clarity and assistance.

Can I break my lease without penalty?

Lease termination policies remain subject to the terms of your existing lease agreement. If your lease allows for an early termination option, those terms will be honored. If you need to discuss lease break options due to a change in circumstances, our management team is available to review your lease and discuss potential solutions.

Will my rent increase now that Greystar is managing the property?

Your current lease terms, including rent, will remain the same until your lease renewal. Any future rent adjustments are market-driven, and if a change occurs, residents will receive at least 60 days’ notice (check your lease for the exact notice period). If you have concerns about a rental increase, our team is available to provide insights into market conditions and answer any questions.

Community experience and amenities

Will there be any changes to amenities or maintenance services?

Greystar is dedicated to maintaining and improving community amenities and services. While any immediate changes will be communicated to residents in advance, our long-term goal is to enhance your living experience. If there are planned upgrades, service improvements, or policy updates, we will keep residents informed through official communication channels.

Additionally, maintenance requests will continue to be handled with efficiency and professionalism. We encourage residents to submit work orders through the resident portal once it is live or contact the leasing office directly for urgent maintenance needs.

Will there be new community events?

Yes! Greystar places a strong emphasis on fostering a sense of community. We look forward to hosting resident events, social gatherings, and engagement opportunities to help you connect with your neighbors. Stay tuned for event announcements and make sure your contact information is up to date so you don’t miss out on upcoming activities.

Ownership and management

Who is the new owner, and how can I contact them?

In some cases, Greystar is both the property owner and manager, while in others, we serve as a property management agent on behalf of the owner. Regardless, our on-site team is available to assist with any questions or concerns. If you need specific ownership details, our leasing office can provide more information based on your community’s structure.

What happens to special agreements or services in my existing lease?

Greystar will review and uphold any written agreements that were part of your existing lease with the previous management company. If you have concerns about a previously promised service or special arrangement, please provide documentation so we can be aware of and assess these situations accordingly.

Enjoy life at Greystar

At Greystar, we're committed to providing a seamless transition and a high-quality living experience for all our residents. Our local management team looks forward to getting to know you! We encourage you to reach out with any questions, and we’re excited to have you as part of our community. To learn more about Greystar benefits, contact us or check out our blog. Welcome home to Greystar.