Greystar, The Global Leader in Rental Housing™, has been recognized by The Denver Post as one of Colorado’s Top Workplaces for 2019. Out of the 35 employers chosen for the honor in the large category (500 or more local workers), the Greystar office in Denver landed number eight alongside household names such as Progressive Insurance, Charles Schwab & Co. and Edward Jones.
2019 marks the eighth year The Denver Post has teamed up with the Philadelphia-based software company Energage to deliver Colorado’s Top Workplaces. The results are determined by an employee engagement survey, not outside observances from The Denver Post or a third party. All employers – public, private, nonprofit and governmental – are eligible to participate, as long as they have at least 50 employees in Colorado. To accurately compare results, employers are grouped into large, midsize and small company categories.
Employees from Greystar and 229 other companies took the survey, which contained 24 questions regarding topics related to workplace culture:
- Alignment – Where the company is headed, its values, cooperation
- Connection – Employees feel appreciated, their work is meaningful
- Effectiveness – Doing things efficiently and well, sharing different viewpoints, encouraging new ideas
- Management – Cares about concerns, helps employees develop
- Engagement – Motivation, retention, and recruiting
- Leadership – Confidence in company leaders
- The Basics – Pay, benefits, flexibility, training and expectations
Taylor Mueller, Denver’s Senior Director with Greystar, said she believes the positive response from their region’s 600-plus employees are attributed to the company’s people-first approach.
“By rethinking how we define success, we emphasized people and customer service as our main focus points," she said. "We feel if we can outperform on these two pillars, our other KPIs will follow suit."
Mueller said the first step was to build a service culture. "We did this by collaborating diligently to increase our customer satisfaction scores. The process helped team members emotionally connect with what excellent customer service sounds and feels like.
“Fast forward to today and not only did our satisfaction scores increase but we find that our team members take better care of each other, they feel good about the work they do, and they know they are making a difference in everyone’s lives."
She noted that Greystar has prioritized managing and monitoring its online reputation, with community managers responding to every review within 2 to 4 days, which in the rental industry, "is almost unheard of.”
This service-driven philosophy is part of Greystar’s Pillars of Excellence and Core Values, which are the foundation of how the largest multi-family property manager in the United States operates. These Pillars of Excellence include customer satisfaction, operational excellence, profitability, growth and community, while the Core Values are integrity, respect, professionalism, accountability, service and teamwork.
In 2015, Greystar made huge investments in team member development and talent acquisition platforms. Leaders at both the community and corporate level in the Denver branch immersed themselves into a two-year leadership program aimed at improving interpersonal communication skills, recruiting for mindset, career development and conflict resolution. The graduates of the program provide a capstone presentation and have gone on to become stronger mentors for their work groups. Programs like this are conducive to a healthy workplace. As a result, scores on internal poll employee engagement surveys and resident satisfaction scores have all vastly improved.
Interested in working for one of the best companies in Denver? Visit our careers page for information about opportunities at Greystar within the Colorado area and around the world.
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