WHAT PERSONAL INFORMATION DOES GREYSTAR COLLECT?
We collect Personal Information from our websites to provide you with information on the Greystar products and services you have expressed an interest in and to provide you with information on other similar Greystar products and services we believe will be of interest to you and to better understand how we can help prospective residents, current residents and employees.
The type of Personal Information we collect will depend upon what we will need to provide you with the product or service you are interested in. Prospective residents (“future residents”) will be asked to include most of the following further information: first and last name, primary phone number, email address, the apartment size you are looking for (number of bedrooms, number of bathrooms), where you want to live (e.g., city and state or community name), the type of building you prefer, your proposed rent budget, move-in date, desired lease term, and whether or not you have pets (if so, what type), and any additional comments you wish to provide.
Current residents of one of our residential communities will be asked to provide an apartment number, first and last name, phone number, email address, reason for contacting us, and any additional comments.
For those interested in applying for employment at Greystar, the following Personal Information may be requested or obtained: name and address, age or date of birth, email address, occupation, employment information, telephone number, educational background and Social Security/national insurance number, credit checks, background checks and employment verification. Although most, if not all, of that Personal Information is requested or obtained by third-party sites that are beyond our control, some of that Personal Information could be requested or obtained via the greystar.com website. See also Third-Party Site Links below. Where required, we will obtain your consent before undertaking these checks. Once a candidate accepts a position, the candidate may be asked to complete further online details. T his may include an invitation to self-identify ethnicity or race. This information is only collected for meeting government reporting requirements and the provision of this information by candidates is voluntary.
We may receive information about you, including Personal Information, from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward to us your email address and other information about you so that we may contact you as requested.
USAGE TRACKING: USE OF IP ADDRESSES
An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, Greystar collects IP addresses for the purposes of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our site.
We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you remain anonymous to us. We will seek to link your IP address when we feel it is necessary to protect this site and other users from harm and to prevent criminal misconduct. Please see the section on Use of "Cookies."
USE OF "COOKIES"
We use persistent tracking cookies on our website which are cookies that stay in your web browser between visits. These cookies can also be used to show us which sites you have visited before entering our site and which sites you may go to if you leave, especially if you access the registered user parts of this site by using your social media log-in credentials. We use these to capture analytical information about our visitors that helps us to improve the performance of our website and create a better experience. These cookies allow us to recognize and count the number of visitors, to provide content related to a prior visit to the website, to see how visitors move around the site and the products and services they are interested in when they are using it and to see what other types of products and services they may be interested in. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can do so through your browser settings or refuse the cookies when you enter the website. You may also limit the information we gain from certain cookies by logging directly into the registered areas of this site rather than by logging in by using your social media log-in credentials. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our website e.g. save properties from our listings.
You can also remove cookies that have already been set in your browser via your browser settings.
WHAT INFORMATION DO WE SHARE OR DISCLOSE?
Generally, Greystar will not disclose Personal Information except when we have your permission or under special circumstances, such as when we believe, in good faith, that the law requires our disclosure. We may also disclose Personal Information for business operations as described below.
We do not commercialize or share your Personal Information with third parties, unless:
- Such information is shared and/or commercialized following receipt of a specific request and/or permission from users;
- Such information is shared with affiliated companies and/or potential investors (in any form of business transaction, including purchase or merger) pursuant to an agreement which contains reasonable confidentiality arrangements;
- Such information is shared with contractors who work with us pursuant to an agreement which contains reasonable confidentiality arrangements;
- Such information is shared to comply with or in accordance with any applicable law and/or court orders and/or to prevent suspected illegal acts, frauds, situations involving potential threats to the safety of any person, or as otherwise required by law. This includes responding to lawful requests by public authorities, including to meet national security or law enforcement requirements;
- Such information is shared to help Greystar defend against claims and/or establish or exercise any legal right that Greystar may have;
Greystar may be liable to you for any transfer of your Personal Information by Greystar in violation of applicable laws.
THIRD-PARTY SITE LINKS
You should be aware that when you are on the Greystar website you could be directed to other third-party sites that are beyond our control, including, without limitation, to the websites of residential communities. There are links to other sites from Greystar, which take you outside our service. For example, if you "click" on a banner, an advertisement or a search result, the "click" may take you off the Greystar site. These other sites may include sites of other advertisers, sponsors and partners that may use their logo with ours as part of a co-branding agreement. These other sites may send their own cookies to visitors to collect data or solicit information. Greystar does not control these sites and therefore is not responsible for their content. The inclusion of hyperlinks to any other sites by Greystar does not imply any endorsement of the material on such sites, nor any association with their operators.
Greystar policies do not extend to anything that is inherent in the operation of the Internet, which is beyond our control. Remember that whenever you give out Personal Information online, that information may be collected and used by people you do not know.
Greystar takes reasonable technical and organizational measures in accordance with applicable laws to safeguard users' Personal Information. While Greystar strives to protect your Personal information and therein your privacy, we cannot guarantee the security of any Personal Information you disclose online, and you therefore disclose such Personal Information at your own risk.
We limit access to Personal Information to employees who we believe reasonably need to receive such information to provide our services or to do their jobs, and we take the precautions we deem reasonable to protect the security of users' Personal Information. We also work very hard to ensure that our employees are aware of the sensitivity of the data submitted to us and that they handle it with care, being careful not to allow any improper access by third parties. However, as in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be injurious to the confidentiality of users' Personal Information.
If users have any questions about security, please contact us using the information in the "Contact Information" section.
EMAIL CONSENT AND OPT-OUT
You may choose to opt out of receiving future commercial email messages from us by using this site. Each mass commercial email sent by us contains a link with instructions on how to remove yourself from our email list. Please note that if you are a resident of a Greystar community and you use this site and your community site, you will need to opt-out of your community site separately. You will also need to opt-out separately from any third-party sites you have registered with. Please see the section on Third-Party Site Links.
We do not collect or maintain information at our site from those we know are under 13, and we do not permit children under 13 years of age to become registered users of our site. No part of our site is structured to attract anyone under 13. By using our site, you represent that you are not under 13 years of age. If you are a parent or guardian and you believe that your child under age 13 may have provided personally identifiable information through the Website, please contact us using the information in the "Contact Information" section.
DATA TRANSFERS – INTERNATIONAL USERS
Greystar has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Greystar has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) regarding unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.
Please note if your EU originating complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
Greystar is subject to the Federal Trade Commission in respect of its compliance with the Privacy Shield.
CORRECTING AND DEACTIVATING PERSONAL INFORMATION
This section includes information about how California users, EU users and all other users may exercise their Privacy Rights.
You have the right, freely and at reasonable intervals, to request that Greystar inform you as to whether Personal Information relating to you is being processed. You have the right to request that Greystar correct, supplement, delete or block your Personal Information if the data are factually inaccurate, incomplete or irrelevant to the purposes of the processing activities or if the Personal Information is being processed in any other way which infringes a legal provision. If you wish to exercise your rights or if you have any questions or suggestions regarding the use, collection, or security of your Personal Information, please contact us using the contact details in the "Contact Information" section.
When a request for user deletion is received, we will make all reasonable efforts to purge said data from our systems. Due to the nature of our service, some information may not be fully removed due to backups or archived copies; however, such information will only be used for performing a contract that the user has entered into with us.
NOTICE TO RESIDENTS OF CERTAIN STATES
Some state laws permit residents who provide us with personal information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, disclose such information to third parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.
DO-NOT-TRACK DISCLOSURES; THIRD-PARTY TRACKING
Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on the site. We do not respond to browser do not track signals currently. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at www.allaboutdnt.org concerning such information.
Third parties, other than our service providers, do not have authorization from us to track which websites, apps, or other online services you visit prior to and after visiting the site. Please note, however, that we cannot control third-party tracking and there may be some third-party tracking that occurs without our consent or knowledge.
NOTIFICATION OF CHANGES
If a user's Personal Information changes (such as zip/postal code, phone, email or postal address), or if a user no longer desires to be registered with this site, we provide a way to correct, update or delete/deactivate users' Personal Information. This can usually be done at the Registered User account settings page or by emailing our Data Privacy Department through email@example.com.
You may also contact us by mail at Greystar, Attn.: Data Privacy, 600 E. Las Colinas Blvd., Suite 2100, Irving, Texas, 75039. If you contact us by mail, your communication should clearly be marked as a data protection query and as being time sensitive.
ACCEPTANCE OF THESE TERMS