REDUCING RISKS THROUGH PREVENTION-BASED TRAINING PROGRAMS

The mission of the Risk Management Team is to provide a healthy, safe and secure environment for residents, team members and guests. As a service to clients, a competitive, broad insurance program is offered to all owners who qualify under the program requirements.

Implementation of Government Regulated Safety Programs:

Greystar not only complies with OSHA standards, which explicitly require an employer to train team members in the safety and health aspects of their job (Section 5(a)(2), but goes a step above by providing monthly safety newsletters, holiday advisories and periodic notifications regarding noticeable trends. When faced with specific perils (earthquakes, hurricanes, wild fires, pandemic flu, etc.) Greystar addresses each in a systematic and organized matter to ensure emergency preparedness for each location.

Key Processes and Services:

• Claim management: Greystar Risk Management works closely with clients when a claim arises, reporting claims and negotiating with the insurer to ensure a timely resolution. Should coverage disputes arise, our team of claims specialists stand ready to advocate on behalf of our clients.
• Loss Control: Our in-house loss control specialist evaluates workplace safety and recommends proactive steps that clients can take to mitigate exposure and reduce losses.
• Team Member and Resident life safety training: Life Safety Training offers tools and information to meet the emergency planning needs of our regional offices and communities. Our training programs assist our team members and residents with integrating emergency readiness. Our training provides the knowledge and skills to be prepared.
• Implementation of government regulated safety programs: Greystar not only complies with the OSHA standards which explicitly requires an employer to train team members in the safety and health aspects of their job Section 5(a)(2) but Greystar also goes a step above by providing weekly safety topic discussions, monthly safety newsletters, and periodically discussing any noticeable trends.

Insurance and Risk Management Leadership:

There is over 50 years combined experience among the professionals within the Greystar Risk Management team. Designations by our team include, CPCU, ARM, Adjuster License, and Degrees in Risk Management, Legal Studies, Finance, and Business.

Our National Risk Management Team has developed processes and systems that ensure efficient control over the potential risks of property management. These extensive policies and procedures reduce potential liabilities.

Greystar Risk Management is available to assist you with your insurance and risk management needs. Your account will be serviced by the following highly experienced team members:

Steven J. Cataldo, CPCU, ARM

National Director of Risk Management

600 E Las Colinas Blvd, Suite 2100
Irving, TX 75039
469.955.0040

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Steve serves as the National Director of Risk Management bringing more than 25 years’ experience in real estate-oriented risk management and insurance. Most recently serving as Senior Vice President heading up Trammell Crow Company’s risk management department, Steve also served as President of TCC Insurance Agency, Inc., which provided risk management services to Trammell Crow Company including marketing insurance programs, establishing risk guidelines, handling claims and other traditional risk services. Steve holds a BBA and MBA from the University of Georgia and has served on numerous industry advisory boards and committees.

Lisa R. Marshall, Licensed Adjuster

Director of Insurance, Claims and Safety

750 Bering Drive, Suite 300
Houston, TX 77057
713.479.8960

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Lisa serves as the Director of the Risk Group bringing more than 15 years’ experience in management of claims, litigation, safety and insurance. Since joining Greystar more than seven years ago, Lisa has sustained and expanded her experience in all areas of risk to ensure quality service to both internal and external clients. She began her career with a commercial property management firm and then a major sporting goods retailer, where she worked in a similar capacity. Lisa holds a Bachelor of Science in Legal Studies and is a licensed adjuster.