The mission of the Risk Management Team is to manage the overall risk of the organization for residents, team members, and guests. As a service to clients, a competitive, broad insurance program is offered to all owners who qualify under the program requirements.

Key Processes and Services:

  • Claim Management: Greystar Risk Management works closely with clients when a claim arises, reporting claims and coordinating with the insurer to work toward a timely resolution. Should coverage disputes arise, our team of claims associates stands ready to advocate on behalf of our clients.
  • Loss Control: Our in-house loss control coordinator evaluates workplace safety and recommends proactive steps that clients can take to mitigate exposure and reduce losses.
  • Team Member and Resident Life Safety Training: Life Safety Training offers tools and information to meet the emergency planning needs of our regional offices and communities. Our training programs assist our team members and residents with integrating emergency readiness. Our training provides the knowledge and skills to be prepared. When faced with specific perils (earthquakes, hurricanes, wild fires, pandemic flu, etc.), Greystar addresses each in a systematic and organized manner to ensure emergency preparedness for each location.
  • Implementation of Government Regulated Safety Programs: Greystar not only complies with the OSHA standards which explicitly require an employer to train team members in the safety and health aspects of their job, but Greystar also goes a step above by providing monthly safety training and newsletters, periodic advisory notices distributed to residents, and frequent evaluation of any noticeable trends.

Insurance and Risk Management Leadership

Over 70 years of combined experience exists among the professionals within the Greystar Insurance and Risk Management department. Designations within our team include CPCU, ARM, Adjuster Licenses, and Bachelors and Masters Degrees in Risk Management, Finance, Economics and Business Administration.

Our National Risk Management Team has developed processes and systems that ensure efficient control over the potential risks of property management. These extensive policies and procedures reduce exposures and liabilities.

Greystar Risk Management is available to assist you with your risk management needs. Your account will be serviced by the following highly experienced team members:

Steven J. Cataldo

Steven J. Cataldo, CPCU, ARM

National Director of Risk Management

600 E. Las Colinas Boulevard, Suite 2100
Irving, TX 75039

HideRead Bio

Steve serves as the National Director of Risk Management bringing more than 30 years of experience in real estate-oriented risk management and insurance. Most recently serving as Senior Vice President heading up Trammell Crow Company’s risk management department, Steve also served as President of TCC Insurance Agency, Inc., which provided risk management services to Trammell Crow Company including marketing insurance programs, establishing risk guidelines, handling claims and other traditional risk services. Steve holds a BBA and MBA from the University of Georgia as well as the ARM and CPCU designations and several adjuster and agent licenses. He has also served on numerous industry advisory boards and committees throughout his career.

Joan E. Hamilton

Joan E. Hamilton

Director – Insurance and Claims

750 Bering Drive, Suite 200
Houston, TX 77057

HideRead Bio

Joan serves as Director – Insurance and Claims and oversees all incidents and claims for various lines of coverage as well as the insurance placements for Greystar’s Master Insurance Program and all Greystar-owned assets. Her prior experience was in the healthcare industry where she managed the medical malpractice insurance coverage for a large group of community physicians and health professionals and coordinated several additional insurance policies including claims handling for a regional hospital system based in St. Louis, Missouri. Joan holds a BS from the University of Illinois at Urbana-Champaign and an MBA from the University of Memphis.

Carrie W. Porter

Carrie W. Porter, ARM

Director - Risk Management

1201 Elm Street, Suite 1600
Dallas, TX 75270

HideRead Bio

Carrie serves as Director – Risk Management and is responsible for loss control and safety as well as insurance procurement and management of workers’ compensation claims. She joins us from Riverstone where she served as Risk Manager for 6 years. Prior to joining Riverstone, Carrie worked in risk management at Trammell Crow Company for 8 years. She began her career in insurance as a workers’ compensation adjuster. Carrie holds a BBA from Centenary College of Louisiana and an MBA from the University of Texas at Dallas. She holds an ARM designation along with multiple adjuster and agent licenses.

Risk Management

This website is for informational purposes only and does not constitute an offer, solicitation or recommendation to sell or an offer to purchase any securities, investment products or investment advisory services. This website and the information set forth herein are current as of September 1, 2016 and are not intended to provide investment recommendations or advice.