Established in 1997, Greystar's risk management group provides a full complement of competitively-priced services to support our clients’ multi-family risk management needs. Protecting over 87,000 units in 350 locations with over $7 billion in total insured values, our experience and expertise help identify exposures and mitigate risks that could potentially affect our clients' financial outcome. The Greystar Master Insurance Program provides up to date insurance products with coverage to ensure compliance with most standard loan agreements in an ever-changing insurance environment.


  • Insurance Review and Comparison: Greystar Risk Management will review current insurance coverage or new proposals and will develop a thorough comparison to provide clients with a professional analysis of the risk management and insurance options available.
  • Insurance Placement: To enhance buying power, Greystar offers liability and property insurance coverage for qualifying properties under one program. Our simplified and automated process makes placement, policy review/retrieval, and certificate requests easy and stress free. With one effective date for clients who participate in the program, the addition or deletion of properties from the program is seamless.
  • Loan Language Review: Greystar Risk Management is available to provide review of insurance and indemnity language within loan documents. We encourage all parties involved in negotiating agreements to forward pertinent documents to us for review before they are signed, allowing us the opportunity to make recommendations about the transfer of risk.
  • Claim Management: Greystar works closely with clients when a claim arises, reporting claims and negotiating with the insurer to ensure a timely resolution. Should coverage disputes arise, our team to claims specialists stands ready to advocate on behalf of our clients.
  • Loss Control: Our in-house loss control coordinator evaluates workplace safety and recommends proactive steps that clients can take to mitigate exposure, reduce losses and potentially lower premiums.


Greystar Risk Management coordinates with nationally recognized insurance brokers as well as standard companies, regional brokers, and Excess & Surplus Lines brokers for specialty placements. Insurance is obtained through both domestic and international underwriters to provide the highest level of coverage. Greystar compares policy forms with industry standards and assists in preparing manuscript policies where standard forms are not adequate.

Account Management

Greystar Risk Management provides clients with periodic information on pertinent insurance market developments and loss control mechanisms, as well as recommendations and revisions to internal risk programs. Claim management reports and analysis are available to insured clients upon request. Greystar Risk Management works closely with clients to ensure adherence to common goals and objectives.

Insurance and Risk Management Leadership

Over 70 years of combined experience exists among the professionals within the Greystar Insurance and Risk Management department. Designations within our team include CPCU, ARM, Adjuster Licenses, and Bachelors and Masters Degrees in Risk Management, Finance, Economics and Business Administration.

Greystar Risk Management is available to assist you with your insurance and risk management needs. Your account will be serviced by the following highly experienced team members:

Steven J. Cataldo

Steven J. Cataldo, CPCU, ARM

National Director of Risk Management

600 E. Las Colinas Boulevard, Suite 2100
Irving, TX 75039

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Steve serves as the National Director of Risk Management bringing more than 30 years of experience in real estate-oriented risk management and insurance. Most recently serving as Senior Vice President heading up Trammell Crow Company’s risk management department, Steve also served as President of TCC Insurance Agency, Inc., which provided risk management services to Trammell Crow Company including marketing insurance programs, establishing risk guidelines, handling claims and other traditional risk services. Steve holds a BBA and MBA from the University of Georgia as well as the ARM and CPCU designations and several adjuster and agent licenses. He has also served on numerous industry advisory boards and committees throughout his career.

Joan E. Hamilton

Joan E. Hamilton

Director – Insurance and Claims

750 Bering Drive, Suite 200
Houston, TX 77057

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Joan serves as Director – Insurance and Claims and oversees all incidents and claims for various lines of coverage as well as the insurance placements for Greystar’s Master Insurance Program and all Greystar-owned assets. Her prior experience was in the healthcare industry where she managed the medical malpractice insurance coverage for a large group of community physicians and health professionals and coordinated several additional insurance policies including claims handling for a regional hospital system based in St. Louis, Missouri. Joan holds a BS from the University of Illinois at Urbana-Champaign and an MBA from the University of Memphis.

Carrie W. Porter

Carrie W. Porter, ARM

Director - Risk Management

1201 Elm Street, Suite 1600
Dallas, TX 75270

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Carrie serves as Director – Risk Management and is responsible for loss control and safety as well as insurance procurement and management of workers’ compensation claims. She joins us from Riverstone where she served as Risk Manager for 6 years. Prior to joining Riverstone, Carrie worked in risk management at Trammell Crow Company for 8 years. She began her career in insurance as a workers’ compensation adjuster. Carrie holds a BBA from Centenary College of Louisiana and an MBA from the University of Texas at Dallas. She holds an ARM designation along with multiple adjuster and agent licenses.

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This website is for informational purposes only and does not constitute an offer, solicitation or recommendation to sell or an offer to purchase any securities, investment products or investment advisory services. This website and the information set forth herein are current as of July 1, 2016 and are not intended to provide investment recommendations or advice.